Shipping policy

Shipping Policy

Thank you for shopping with Novixa. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been received. During busy periods or holidays, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

United Kingdom: 5–12 business days

Europe: 7–15 business days

International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email where available. Tracking information may take 24–72 hours to update.

Delays

While we work hard to ensure timely delivery, delays caused by customs, weather conditions, courier services, public holidays or other circumstances beyond our control may occasionally occur.

Incorrect Address

Please ensure your shipping address is entered correctly before completing your purchase.

Novixa is not responsible for orders delivered to an incorrectly entered address provided by the customer.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and help reach a resolution.

Contact Us

If you have any questions regarding your shipment, please contact us through our Contact Us page, and our support team will be happy to assist you.